Manual and Procedures
We are thrilled that you have chosen our apartments for your vacation in beautiful Sunset Beach…
We hope you have a wonderful time staying with us!
If this is your 1st time renting a vacation home, we are so happy to welcome you to the experience.
Here is some info to help you with your stay at Sunset Surf.
A few things that you should know
We are not a hotel with full time staff 24/7.
We are a small family run business. We don't have room service, maintenance or a cleaning staff on the property. We do our best to address any issues as fast as possible, please understand we are not always available to stop by immediately.
We supply the basics (1 or 2 rolls of TP, Paper Towels, Shampoo/Conditioner/Soap...) to get you started on your vacation. There are a few stores near by to resupply (Walgreens, Publix)
106 E Bay Dr Treasure Island Florida 33706
Parking is available in front of the property with the parking spot in front of the building. Regretfully there is only ONE spot per unit and PLEASE DO NOT park in other guests parking. If needed there is extra parking in the street but you have to face the right way or they will fine you.
Please only park on our property and not the neighbors as they will have you towed.
When arriving at the building, the Aloha unit is located on the first floor, just in front of the parking
You will receive an access code 24 hours before check-in.
If there is a problem with the keypad at any time, please message in the app immediately
Whenever you leave the apartment PLEASE NOTE: THE ELECTRONIC LOCKS DO NOT LOCK AUTOMATICALLY. PLEASE LOCK THE DOOR EACH TIME YOU LEAVE. DO NOT LOCK THE DOOR BY ANY OTHER METHOD, YOU WILL BE LOCKED OUT.
In the event of an emergency call 911 or message us through your booking messaging system.
You may also text Yina Brown (813) 263-7247 or Justine Carcary (813) 843-2522
(Using your booking app is the FASTEST way to get a response)
If you arrive early and want to check in, its not an emergency
If someone is parking in your place, its not an emergency.
If you encounter a mosquito(welcome to Florida), its not an emergency.
If you left the door open and palmetto bugs get in. You may close the door. This is not an emergency
If you run out of toilet paper( you forget to by more), its not an emergency.
If the beer gets warm because the fridge does not work, its not an emergency ( well........ maybe)
Thank you for choosing to staying with us. If you have any questions, please feel free to text us and will try to accommodate you as soon as possible. As we are a family business, if we don't get right back we may be busy parenting, so hang in there and we will be right with you.
There are Google range extenders placed in the units, please do not unplug as this could limit the wifi usage for your unit and others
Scan the QR code on the fridge or use
The communal area is for your use which includes an outdoor shower, outdoor seating and table. Each unit has its own patio table and chairs as well for morning coffee or a glass of wine at night.
No loud parties (zero tolerance)
No loud noise past 11 pm please.
That includes in the street. The neighbor behind is an attorney and WILL call the police.
If there is a fire emergency, call 911.
The fire extinguisher is located in the kitchen under the sink
A/C and heater:
Please keep the Air conditioners at 72 during summer and 78 during the winter months. The house manual located in the unit has operating instructions for the thermostat.
This property does not have cable TV, however, the TV’s are smart TV’s so there is also Netflix and Hulu etc. Simply press the corresponding button on the remote for unlimited streaming movies and TV shows. If you use your own logins, please remember to logout.
Please refer to House Manual in the unit for details.
If the switches trip or the lights go out, the electrical panel is located behind the bathroom door
Groceries and other items:
We provide you with a stay starter pack ( we are NOT full service apartments) 4 coffee pods for the Keurig. Please make sure to unplug it after each use. Enough paper products to get you started. We will also leave a new dish scrubby and 1 dish washing pod to get you started. There is a Publix located nearby for your grocery items.
Instead of a guestbook, we would LOVE if you would be as kind as to take a photo/photos in front of the wallpaper in your unit and/or photos having fun in the courtyard or at the beaches and post it to our social media page.
This is the biggest compliment we could ever receive…you having fun and making memories to last a lifetime! Instagram @heyvacayrentals
Beach Towels are provided for use at the beach, Please don’t take bathroom towels to the beach.
Beach Chairs etc:
There are beach chairs at the bottom of the stair for all guests ( we provide 8 -10 total).
PLEASE make sure to rinse all beach items when you return.
Please do not leave unwanted beach items.
There are donation sites around.
If items are left, we will donate them for the guest for $25
Please rinse off all sand from feet and other items. Sand on the floors is very uncomfortable for guests and clogs the shower and other drains.
There are outdoor tables for all to use on a first come basis. Please be considerate of other guests if there is a need to share.
There is an electric grill is for all to use on a first come basis. Please be considerate of other guests if there is a need to share. Please use the brush to clean the grill once done so it is clean for the next guest. Please replace the cover once it cools. Please let us know if there is a problem with the grill or the gas/ charcoal is low.
Check in time is any time after 4 pm. The code you've been provided will only work starting at that time. Please make your travel plans accordingly.
Early Check In Requests:
Before you arrive in town, we need to ensure our previous guests have checked out, that the maid service and maintenance has been through the unit, and that linens and towels are fresh and ready for your visit. All this takes time and needs to be done before you check in. Due to this tight time frame, we don’t allow early check ins. We apologize for any inconvenience.
Checkout is at 11am sharp.
The cleaners arrive shortly thereafter in order to get the apartment cleaned before our next guests arrive at 4pm. We apologize in advance but we cannot allow late checkouts at all for this reason.
Please put all the trash into bags (under sink) and throw away (trash cans are located on the right-hand side of the building)
If you have crockery and cutlery in the dishwasher, please start the load before checking out and leave all linens on the bed
Please ensure all the doors are locked when leaving.
Thank you for choosing to staying with us. If you have any questions, please feel free to message us and will try to accommodate you as soon as possible. As we are a family business, if we don't get right back we may be busy parenting, so hang in there and we will be right with you.
Please checkout https://www.visitstpeteclearwater.com/events for events in the area.
Regards The Hey Vacay Team