Manual and Procedures
We are thrilled that you have chosen our apartments for your vacation in beautiful Sunset Beach…
We hope you have a wonderful time staying with us!
If this is your 1st time renting a vacation home, we are so happy to welcome you to the experience.
Here is some info to help you with your stay at Sunset Surf.
A few things that you should know
We are a small family run business. We are mama's with young kids who keep us on our toes! We take pride in being parents and entrepreneurs and take both jobs very seriously. With that being said we respect our family time and therefore are not able to be on call 24/7 -although you will find us to be very responsive. You may even run into us in person as we do frequent spot checks between turnovers to make sure our properties are up to our standards. .
Being that we are a vacation home we differ from a hotel in that we dont have room service, maintenance/cleaning staff on the property, or a huge surplus of supplies. We do our best to address any issues as fast as possible. Emergencies will be addressed immediately. Most maintenance requests are handled within 24-48 hours depending on urgency and materials/supplies and availability of service reps.
We supply the basics: 1 or 2 rolls of Toilet Paper (per bathroom), 1 Roll of Paper Towels, Shampoo/Conditioner/Soap... to get you started on your vacation. There are a few stores near by to resupply (Walgreens, Publix)
106 E Bay Dr Treasure Island Florida 33706
Parking is available in front of the property with the parking spot in front of the building. Regretfully there is only ONE spot per unit and PLEASE DO NOT park in other guests parking. If needed there is extra parking in the street but you have to face the right way or they will fine you. Please only park on our property and not the neighbors as they will have you towed.
When arriving at the building, the Bali unit is to the right of the parking lot- The Small detached apartment.
You will receive an access code 24 hours before check-in.
If there is a problem with the keypad at any time, please message in the app immediately
Whenever you leave the apartment please lock the door every time. We are not liable for any items missing or stolen.
In the event of an emergency call 911 or message us through your booking messaging system. For non emergencies. Using your booking app is the FASTEST way to get a response
If you have any questions, please feel free to message us and will do our very best to accommodate you as soon as possible. If any part of you experience from inquiry/booking to check out if anything less than 5 star service please afford us the opportunity to make it right.
There are wifi range extenders placed in the units, please do not unplug as this could limit the wifi usage for your unit and others
Scan the QR code on the fridge or use
The communal area is for your use which includes an outdoor shower, outdoor seating and table. Each unit has its own patio table and chairs as well for morning coffee or a glass of wine at night.
A few rules please:
No smoking or vaping inside the property. If the home smells of smoke air bnb/VRBO will be notified and maximum penalties will be applied. Please keep in mind that this can have serious effects for future guests who may suffer with respiratory issues.
No parties. This home is located in a neighborhood and we do not want to upset our neighbors. Please be respectful. We have minut sound monitoring device installed. If decimals are reported as too loud and the issue is not corrected your stay will be terminated immediately.
No loud noise past 11pm please.
That includes in the street and backyard.
If there is a fire emergency, call 911. The fire extinguisher is located in the kitchen under the sink
A/C and heater:
Please keep the Air conditioners at 72
This property does not have cable TV, however, the TV’s are smart TV’s with the spectrum tv app for basic local channels. The tv's do have Netflix, Disney +, Hulu etc for you to login with your account. Please remember to log out upon checkout. Simply press the corresponding button on the remote for unlimited streaming movies and TV shows.
If the switches trip or the lights go out, the electrical panel is located behind the bathroom door
Groceries and other items:
We provide you a complimentary starter pack to get you started before you get to the store. You will receive a few coffee pods for the Keurig. Please make sure to unplug it after each use. We will also leave a new dish scrubby, 2 laundry pods , 2 dishwashing pods and some trash bags to get you started.
Instead of a guestbook, we would LOVE if you would be as kind as to take a photo/photos in front of the wallpaper in your unit and/or photos having fun in the courtyard or at the beaches and post it to our social media page.
This is the biggest compliment we could ever receive…you having fun and making memories to last a lifetime! Instagram @heyvacayrentals
Beach Towels are provided for use at the beach, Please don’t take bathroom towels to the beach.
Missing/Damaged Linens: $20 (Per item)
Beach Chairs etc:
Beach Chairs etc: There are beach chairs at the bottom of the stair for all guests ( we provide 8 -10 total).
PLEASE make sure to rinse all beach items when you return.
Please do not leave unwanted beach items. There are donation sites around.
If items are left, we will donate them for the guest for $25 fee
Please rinse off all sand from feet and other items. Sand on the floors is very uncomfortable for guests and clogs the shower and other drains.
There are outdoor tables for all to use on a first come basis. Please be considerate of other guests if there is a need to share.
There is an electric grill is for all to use on a first come basis. Please be considerate of other guests if there is a need to share. Please use the brush to clean the grill once done so it is clean for the next guest. Please replace the cover once it cools.
We have a guest book in the home. If you would like to sign the guestbook we would love to hear from you. Don't forget to leave us a 5 star review and please note any recommendations in private review. Although we strive for perfection we know that's not always possible. We are always learning and growing and would live to hear your opinions and recommendations. We would LOVE if you would be as kind as to tag us in any of your fun vacay photos on social media. This is the biggest compliment we could ever receive…you having fun and making memories to last a lifetime! Instagram @heyvacayrentals
Checkout is at 11am sharp.
The cleaners arrive shortly thereafter in order to get the apartment cleaned before our next guests arrive.
We apologize in advance but we cannot allow late checkouts at all for this reason
Please put all the trash into bags (under sink) and throw away (trash cans are located on the right-hand side of the building) If you have crockery and cutlery, please start the load before checking out and leave all linens on the bathroom floor
Please make sure to lock up behind you.
The Hey Vacay Team