Manual and Procedures
We are thrilled that you have chosen our apartment for your vacation in the Historic Uptown area of St Petersburg.
We hope you have a wonderful time!
If this is your 1st time renting a vacation home, we are so happy to welcome you to the experience.
Here is some info to help you with your stay at Banyan Tree "Downtown" Cottage
A few things that you should know
We are not a hotel with full time staff 24/7.
We are a small family run business. We don't have room service, maintenance or a cleaning staff on the property. We do our best to address any issues as fast as possible, please understand we are not always available to stop by immediately.
We supply the basics (1 or 2 rolls of TP, Paper Towels, Shampoo/Conditioner/Soap...) to get you started on your vacation.
There are a few stores near by to resupply (Walgreens, Publix)
537 5th street N
St Petersburg Florida 33701
There is free on street parking for you. Wed only account for 1 vehicle per booking.
Please make sure you only take up 1 car length when parking. Most times there is parking available on the street in front but there is often parking around the corner if needed.
Your code will be sent to you before check in
If there is a problem with the keypad at any time, please message in the app immediately
Whenever you leave the apartment PLEASE NOTE: THE ELECTRONIC LOCKS DO NOT LOCK AUTOMATICALLY. PLEASE LOCK THE DOOR EACH TIME YOU LEAVE. DO NOT LOCK THE DOOR BY ANY OTHER METHOD, YOU WILL BE LOCKED OUT.
In the event of an emergency call 911 or message us through your booking messaging system.
You may also text Yina Brown (813) 263-7247 or Justine Carcary (813) 843-2522
(Using your booking app is the FASTEST way to get a response)
If you arrive early and want to check in, its not an emergency
If someone is parking in your place, its not an emergency.
If you encounter a mosquito(welcome to Florida), its not an emergency.
If you left the door open and palmetto bugs get in. You may close the door. This is not an emergency
If you run out of toilet paper( you forget to by more), its not an emergency.
If the beer gets warm because the fridge does not work, its not an emergency ( well........ maybe)
Thank you for choosing to staying with us. If you have any questions, please feel free to text us and will try to accommodate you as soon as possible. As we are a family business, if we don't get right back we may be busy parenting, so hang in there and we will be right with you.
There are Google range extenders placed in the units, please do not unplug as this could limit the wifi usage for your unit and others
Scan the QR code on the fridge or use
The seating area on the porch to your left is for your use as is the back porch. Please keep the entry door, the blue front door and the back door locked when you are not home.
A few rules please:
No excessive noise past 10pm please. Be considerate of the guests down stairs.
If there is a fire emergency, the fire extinguisher is located under the sink in the kitchen
A/C and heater:
Please keep the Air conditioner at 72 during summer and 78 during the winter months.
There are 3 TV’s in the apartment. The living room TV is a smart TV which can be used with the apps if you choose to do so. The other 2 TV’s are equipped with a Fire Stick (no cable available), if you log in with your personal information please don’t forget to log out.
If the switches trip or the lights go out, the electrical panel is located in the laundry under the picture above the drying machine
Groceries and other items:
We provide you a complimentary starter pack to get you started before you get to the store. You will receive 4 coffee pods for the Keurig. Please make sure to unplug it after each use. We will also leave a new dish scrubby, 2 laundry pods , 2 dishwashing pods and enough paper products to get you started. There is a small corner store located on 4th Street just a block away from the apartment. Publix is located on 8th Street and of course there is Pete's General Store across the pond for selective items.
We would love it if you could sign the guestbook for us before you leave and tag us @HeyVacayRentals
Checkout is at 11am sharp.
The cleaners arrive shortly thereafter in order to get the apartment cleaned before our next guests arrive at 3 pm.
We apologize in advance but we cannot allow late checkouts at all for this reason
Please put all the trash into bags (under sink) and take to the dumpster.
If you have crockery and cutlery in the dishwasher, please start the load before checking out and leave all linens on the bed
Please make sure to lock up behind you.
Thank you for choosing to staying with us. If you have any questions, please feel free to message us and will try to accommodate you as soon as possible. As we are a family business, if we don't get right back we may be busy parenting, so hang in there and we will be right with you.
Please checkout https://www.visitstpeteclearwater.com/events for events in the area.
Regards The Hey Vacay Team