Manual and Procedures
We are thrilled that you have chosen our apartment for your vacation in the Historic Uptown area of St Petersburg.
We hope you have a wonderful time!
If this is your 1st time renting a vacation home, we are so happy to welcome you to the experience.
Here is some info to help you with your stay at Banyan Tree's "The Artist Way" Cottage
A few things that you should know
We are not a hotel with full time staff 24/7.
We are a small family run business. We don't have room service, maintenance or a cleaning staff on the property. We do our best to address any issues as fast as possible, please understand we are not always available to stop by immediately.
We supply the basics (1or 2 rolls of TP, Paper Towels, Shampoo/Conditioner/Soap...) to get you started on your vacation.
There are a few stores near by to resupply (Walgreens, Publix)
539 5th street N
St Petersburg Florida 33701
There is free on street parking for you. Wed only account for 1 vehicle per booking.
Please make sure you only take up 1 car length when parking. Most times there is parking available on the street in front but there is often parking around the corner if needed.
Check in is at 3 pm. Your code will be sent to you before check in
If there is a problem with the keypad at any time, please message in the app immediately
Whenever you leave the apartment PLEASE NOTE: THE ELECTRONIC LOCKS DO NOT LOCK AUTOMATICALLY. PLEASE LOCK THE DOOR EACH TIME YOU LEAVE. DO NOT LOCK THE DOOR BY ANY OTHER METHOD, YOU WILL BE LOCKED OUT.
In the event of an emergency call 911 or message us through your booking messaging system.
You may also text Yina Brown (813) 263-7247 or Justine Carcary (813) 843-2522
(Using your booking app is the FASTEST way to get a response)
If you arrive early and want to check in, its not an emergency
If someone is parking in your place, its not an emergency.
If you encounter a mosquito(welcome to Florida), its not an emergency.
If you left the door open and palmetto bugs get in. You may close the door. This is not an emergency
If you run out of toilet paper( you forget to by more), its not an emergency.
If the beer gets warm because the fridge does not work, its not an emergency ( well........ maybe)
Thank you for choosing to staying with us. If you have any questions, please feel free to text us and will try to accommodate you as soon as possible. As we are a family business, if we don't get right back we may be busy parenting, so hang in there and we will be right with you.
There are Google range extenders placed in the units, please do not unplug as this could limit the wifi usage for your unit and others
Scan the QR code on the fridge or use
A few rules please:
No excessive noise past 10 pm please. Be considerate of other guests in the building.
If there is a fire emergency, the fire extinguisher is located under the sink in the kitchen
A/C and heater:
Please keep the Air conditioner at 72 during summer and 78 during the winter months.
There is a smart TV which can be used with the apps if you choose to do so), if you log in with your personal information please don’t forget to log out.
If the switches trip or the lights go out, the electrical panel is located on the wall outside the property at the back gate.
Groceries and other items:
We provide you a complimentary starter pack of supplies to get going, including paper products, to get you going until you can get to the store. We provide 4 coffee pods for the Keurig. Please make sure to unplug it after use.
There is a small corner store located on 4th Street just a block away from the apartment. Publix is located on 8th Street and of course there is Petes General Store across the pond for selective items.
We would love it if you could sign the guestbook for us before you leave and tag us @HeyVacayRentals on social media
Checkout is at 11am sharp.
The cleaners arrive shortly thereafter in order to get the apartment cleaned before our next guests arrive at 3. We apologize in advance but we cannot allow late checkouts at all for this reason.
If anyone has not checked out by the time cleaners arrive, the bill an additional $80 fee that is passed onto the guest
Please put all the trash into bags (under sink) and leave them in the kitchen
Please remove all sheets and pillow cases from the beds used. If you would be so kind as to start a load of laundry on your way out, we would greatly appreciate it
Make sure to lock up behind you.
Thank you for choosing to staying with us. If you have any questions, please feel free to message us and will try to accommodate you as soon as possible. As we are a family business, if we don't get right back we may be busy parenting, so hang in there and we will be right with you.
Please checkout https://www.visitstpeteclearwater.com/events for events in the area.
Regards The Hey Vacay Team